Refund Policy

Last Updated: 01/13/2025

Thank you for shopping at The Ryan Rating. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

1. Refunds

We offer refunds on products that meet the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 14 days of receiving your order. We will issue a full refund or send a replacement item, depending on your preference and product availability.
  • Incorrect Items: If we send you the wrong item(s), please contact us within 14 days of receiving your order, and we will arrange for a return and send the correct item(s) at no extra cost to you.

2. Non-Refundable Items

The following items are non-refundable:

  • Custom or Personalized Products: Products that are custom-made or personalized cannot be returned or refunded unless they are defective or damaged upon arrival.
  • Sale or Discounted Items: Items purchased with a discount or during a sale event are final sale and are not eligible for a refund.

3. Return Process

To request a refund or replacement, please contact our customer service team at [insert contact email] with the following information:

  • Order number
  • Product(s) you wish to return
  • A brief description of the issue (e.g., damaged, incorrect item, etc.)
  • Photographic evidence (if applicable, e.g., damaged product)

Once we receive your request, we will guide you through the return process. Please note that return shipping fees are the responsibility of the customer, unless the item is defective or incorrect.

4. Processing Time

Refunds will be processed within 30 business days after we receive the returned item(s). Refunds will be issued to the original payment method used at checkout.

5. Exchanges

If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. If an exchange is approved, the customer is responsible for return shipping and new shipping costs for the exchange item.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us at:

ryan@ryanjgoff.com

We hope you enjoy your purchase, and thank you for supporting The Ryan Rating!